Return & Refund Policy

PicassoCare ("we", "us", "our") is a Kenyan retail group headquartered at Kaka House, Muthaiga Close, Westlands, Nairobi, operating the Picasso Glow, Picasso Afya, Picasso Noir, and Picasso Byte collections under one commercial entity.

We want you to be happy with every purchase. This policy explains when returns are accepted and how refunds work.

Most items may be returned within 7 days of delivery in unused, resalable condition with original packaging and proof of purchase.

Opened cosmetics, personal-care products, prescription and pharmacy items, custom orders, digital goods, and any product where the tamper seal has been broken cannot be returned for hygiene and safety reasons unless faulty.

If an item arrives damaged, faulty, or not as ordered, contact support@picassocare.co.ke within 48 hours of delivery with photos. We will arrange a replacement, repair, or refund at no cost to you.

Approved refunds are issued to the original payment method within 7 business days. M-Pesa refunds may take longer depending on the operator.

Start a return from your account, or contact support. We will confirm the return address and, where applicable, arrange collection.